Legal

Service Level Agreement

What AutoFS commits to today, and what we will only publish once we can stand behind it. We do not advertise an uptime number we are not yet measuring.

Last updated: 14 June 2026

No published uptime guarantee yet

AutoFS is moving through launch. We have not published an uptime percentage and will not do so until external monitoring, alerting, and clear incident ownership are live and proven over a meaningful period. We would rather state nothing than advertise a figure we are not yet measuring and accountable to.

When a formal availability target, measurement method, and any service credits are in place, they will be published on this page and dated. Until then, the commitments below are the ones we already hold ourselves to.

What we commit to today

We run AutoFS on managed cloud infrastructure; we do not publish an availability target until it is measured and supported by an operational commitment.
Browser-to-API traffic uses HTTPS. MFA and webhook secrets are encrypted at the application layer; other stored data uses the protections of the managed infrastructure described in our Privacy Policy.
Recovery procedures include data-export and restore-verification tooling. We do not publish a backup frequency or recovery-time commitment until it is measured and operationally supported.
Planned maintenance with user-facing impact is communicated in advance where practical.
We respond to support requests through a single, monitored channel during the launch period.

For how we protect and recover your data, see Security.

Incidents

If the service is disrupted, our priority is to restore it and to keep affected firms informed. Personal-data and security incidents follow the notification timelines set out in our Privacy Policy and Data Processing Agreement. As part of standing up this SLA we are establishing a public status page and named incident ownership, which will be linked here once live.

What comes next

Continuous external monitoring of availability and key user journeys.
A public status page for real-time and historical uptime.
A defined availability target with a transparent measurement method.
Service credit terms, if any, written into your subscription before they apply.

These are commitments to publish honestly when ready — not a guarantee of any specific number today.

Questions

For availability, incident, or status questions, write to support@autofs.in.